We are passionate about improving outcomes for patients and bring together people from the diverse worlds of technology and life sciences including product design, engineering, clinical development, regulatory and operations.

About the role

We’re looking for a Usability Engineer to help us deliver safe, impactful, and innovative products that truly empower patients to manage their health conditions and improve their quality of life. Healthcare is changing rapidly and the products on which you will be working will redefine how patients receive treatment and ensure they do so safely.

You’ll be working on some of our most challenging and high-impact concepts, executing initiatives to support product delivery, patient safety, and compliance to Usability Engineering standards. Your key role is to take ownership of our Usability Engineering capability, taking into account new treatment contexts as they arise, and working with our cross-disciplinary team of researchers, designers, product managers and software engineers. Each of our team members has been trained in Usability Engineering, so you will be joining a high performing design team with matured usability engineering processes and existing filings.

Better health outcomes for patients is the central goal of CLMs products, so we’re keen to develop a deep understanding of our patients, understand their health needs and ensure fit by building engaging products that will genuinely and positively impact people’s lives. Usability Engineering is central if we are to achieve these goals. As such, this role offers the opportunity to further develop a skill set in one of the last remaining ‘blue ocean’ innovation spaces (digitisation of health).

Ideal candidate for CLM

• High familiarity and significant experience complying with regulatory standards such as IEC 62366 and ANSI/AAMI HE75.
• Experience optimising processes, identifying where appropriate opportunities for improvement and advocating for change.
• Excellent verbal and written communication skills with an ability to prepare high quality technical documentation.
• Excellent analytical skills, including the ability to gather and process large amounts of qualitative and quantitative data and synthesise it into appropriate formats.
• Excellent critical thinking skills, including the ability to break down medical device experiences, identify potential risks to patients, understand their root causes, and be a part of mitigating those risks with precision and confidence.
• Ability to self-manage; maintaining flexibility and organisation to meet deadlines on multiple simultaneous projects.
• Experience working with cross-disciplinary teams including business leaders, product managers, designers and other researchers to plan and prioritise research studies.

What you’ll be doing at CLM

• Execute and deliver with minimal supervision usability engineering outputs for SaMD products in line with the relevant IEC / ISO standards.
• Take the lead and contribute to key usability and human factors research activities, such as heuristic reviews, contextual inquiries, formative studies, and summative / validation studies both in the UK, US, and Europe.
• Participate in team and project planning, fieldwork, data analysis, reporting and knowledge sharing.
• Collaborate with all members of the product design team, including UX Designers, UI Designers, Product Managers, and User Researchers.
• Work closely with internal stakeholders across the wider company and customers throughout the usability engineering process.
• Actively participate in the research and design culture of the organisation by sharing thought leadership and building effective processes and organisational research capabilities.
• Manage and promote positive supplier relationships throughout usability projects, taking initiative to resolve potential issues and drive delivery.

Education & experience

• Degree or equivalent experience in Human Factors / Ergonomics, Usability Engineering, Psychology, or a related field.
• Including at least 3 years industry experience leading usability engineering deliverables.

Desirable but not mandatory

• Experience applying human factors principles and methodologies to the design, development and evaluation of digital interfaces in the context of medical devices.
• An understanding of UI design trends in popular mobile apps delivering learning programmes/medical support.
• Experience participating in collaborative UX design activities and workshops.
• Working towards or achieved CIEHF (Chartered Institute of Ergonomics and Human Factors) chartered status.